Details
08/22/2011
Seeking “Funeral Director Only” Apprenticeship in the Dayton area
Krystine Rousseau
1620 Manette Place Dayton, OH 45410
937-258-2209
notfrankblack@donet.com
I am currently employed in the funeral home industry, have worked in the cemetery industry, and have a long and successful career history as a Customer Service Representative with an emphasis in working with senior care facilities, churches, hospice and home health care facilities, medical & mental health centers, and law enforcement.
WORK HISTORY
Funeral Home Support Staff – Funeral Home & Crematory / Apr 10 - Present / Newcomer, Dayton, OH
- Aided Funeral Directors and Funeral Home Administrators
- Provided support and assistance to family members and guests
- Prepared for and co-facilitated in-house visitations, funeral services, and memorial services
- Led cemetery processions in hearse and assisted during graveside services
- Assisted during visitations and funeral services held in churches of various denominations
- Assisted during military services, including those at the Veterans Administration
Cemetery Customer Service Rep – Cemetery & Crematory / Apr 07 - Sep 08 / Woodland Cem, Dayton, OH
- Responded to inquiries and concerns of family members and visitors
- Scheduled services and interments
- Maintained burial records
- Liaised with funeral homes, monument companies, livery services, etc.
- Worked closely with sales staff and field personnel
Customer Service Rep – Inbound call center / Sep 03 - Dec 05 / Direct Line, CA
- Responded to client inquiries and concerns for the following companies:
- Funeral home - C.P. Bannon Mortuary
- Senior care facilities - Center for Elders Independence and On-Lok Senior Services
- Home health emergency service - Vital-Link
- Cryogenics company - Trans Time Inc.
Customer Service Rep – Conference registration / Sep 02 - Aug 03 / Convention Mgt Resources, CA
- Registered conference attendees and exhibitors, booked hotel reservations
- Conducted test calls, performed data entry and filing tasks
Public Safety Dispatcher – Campus police department / Oct 01 - Mar 02 /UCSF Police Department, CA
- Answered 911 calls, dispatched police, monitored alarms
- Made entries into law enforcement computer systems, used multi-channel radio system
Customer Service Rep – Inbound call center / May 99 - May 01 / Connections Communications, CA
- Responded to client inquiries and concerns for the following companies:
- Funeral home - Pacific Interment
- Crime scene clean-up company - Crime Scene Cleaners
Customer Service Rep – Inbound call center / May 90 - May 99 / Proxy Communications, CA
- Responded to client inquiries and concerns for the following companies:
- Funeral Homes - Sinai Memorial Chapel and Halsted N. Gray-Carew & English Funeral Directors
- Casket sales company - Ghia Gallery
- Churches - St. Paul of the Shipwreck and Annunciation Cathedral
- Home health care / Hospice - Apria
EDUCATION
Bachelor of Arts, English Literature / 1980-1984 /Rice University, Houston,Texas
