Seeking “Funeral Director Only” Apprenticeship in the Dayton area

Krystine Rousseau

1620 Manette Place Dayton, OH 45410
937-258-2209
notfrankblack@donet.com

I am currently employed in the funeral home industry, have worked in the cemetery industry, and have a long and successful career history as a Customer Service Representative with an emphasis in working with senior care facilities, churches, hospice and home health care facilities, medical & mental health centers, and law enforcement.

WORK HISTORY

Funeral Home Support Staff – Funeral Home & Crematory / Apr 10 - Present / Newcomer, Dayton, OH

Aided Funeral Directors and Funeral Home Administrators
Provided support and assistance to family members and guests
Prepared for and co-facilitated in-house visitations, funeral services, and memorial services
Led cemetery processions in hearse and assisted during graveside services
Assisted during visitations and funeral services held in churches of various denominations
Assisted during military services, including those at the Veterans Administration

Cemetery Customer Service Rep – Cemetery & Crematory / Apr 07 - Sep 08 / Woodland Cem, Dayton, OH

Responded to inquiries and concerns of family members and visitors
Scheduled services and interments
Maintained burial records
Liaised with funeral homes, monument companies, livery services, etc.
Worked closely with sales staff and field personnel

Customer Service Rep – Inbound call center / Sep 03 - Dec 05 / Direct Line, CA

Responded to client inquiries and concerns for the following companies:
Funeral home - C.P. Bannon Mortuary
Senior care facilities - Center for Elders Independence and On-Lok Senior Services
Home health emergency service - Vital-Link
Cryogenics company - Trans Time Inc.

Customer Service Rep – Conference registration / Sep 02 - Aug 03 / Convention Mgt Resources, CA

Registered conference attendees and exhibitors, booked hotel reservations
Conducted test calls, performed data entry and filing tasks

Public Safety Dispatcher – Campus police department / Oct 01 - Mar 02 /UCSF Police Department, CA

Answered 911 calls, dispatched police, monitored alarms
Made entries into law enforcement computer systems, used multi-channel radio system

Customer Service Rep – Inbound call center / May 99 - May 01 / Connections Communications, CA

Responded to client inquiries and concerns for the following companies:
Funeral home - Pacific Interment
Crime scene clean-up company - Crime Scene Cleaners

Customer Service Rep – Inbound call center / May 90 - May 99 / Proxy Communications, CA

Responded to client inquiries and concerns for the following companies:
Funeral Homes - Sinai Memorial Chapel and Halsted N. Gray-Carew & English Funeral Directors
Casket sales company - Ghia Gallery
Churches - St. Paul of the Shipwreck and Annunciation Cathedral
Home health care / Hospice - Apria

EDUCATION

Bachelor of Arts, English Literature / 1980-1984 /Rice University, Houston,Texas

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