Complete Story
09/26/2025
012. Are You Easy to Do Business With?
Instructor: Todd Cohen, CSP
Level of Complexity: Intermediate/Advanced
1:30 PM - 4:30 PM
This powerful session challenges distribution and supply chain professionals to examine their business from the customer's perspective. Through real-world case studies and interactive elements, it reveals how seemingly small barriers—complex processes, unclear communication, difficult policies—create massive revenue leaks. While your competition focuses on price cuts and flashy features, you'll discover how to become the vendor, partner, or employer that people actually WANT to work with. This presentation transforms how leaders think about customer experience, employee engagement, and operational efficiency by making "easy to do business with" your ultimate competitive advantage.
Bookstore
Strategic Pricing For Distributors: Tools and Rules for Building Higher Margins
Brent Grover
Experience shows that most distributors are leaving at least two percentage points of gross trading margin on the table. This translates into 2% of total sales. Many companies can ultimately achieve more. The improvement is attainable fairly quickly and has proven to be sustainable. Two percent is the difference between mediocre profit results and stellar performance!
